CUNY LibAnswers: College of Staten Island

What is eduroam?

eduroam allows all City University of New York students, faculty, and staff to take advantage of free and secure wireless service when visiting an eduroam (education roaming) member university and allows visitors from member universities access when visiting the College of Staten Island.

The eduroam network is available at participating institutions in over 67 territories throughout the world. A full list of participating institutions in the US can be found on the eduroam-US web page. To use eduroam, you will need a WiFi (802.11b/g/n/ac) enabled device such as a laptop, tablet, or smartphone.

Any user (faculty/staff/student) that is part of the eduroam network will be able to login to our wireless network with their home institution's credentials. This means a “visitor” from another higher educational institution (e.g. CUNY, NYU, Rutgers) can login to CSI’s wireless network as long as their home institution participates in eduroam.    

Does this apply to guests who are not part of eduroam visiting the College (e.g. vendors)?

No, these individuals would still need to use guest access when logging into our network.    

What will users have access to when logging into eduroam?

All users will have access to the internet and all CSI Library resources normally accessible on-campus.  

Instructions for Installing eduroam for CUNY Students, Faculty, and Staff

1. Before traveling to other eduroam-participating institutions, CUNY faculty, staff, and students should configure their device using the installer here.
2. Afterward, select the eduroam wireless network on your device’s wireless connection settings and login using the following credentials:

Username = Firstname.LastnameNN@login.cuny.edu Password = CUNY Login password    

Installation Tips

• Once you have used the installer to configure your device, you should be able to connect to wireless networks named "eduroam" at any participating institution. Before you leave College of Staten Island, please test that you have configured your device correctly by attempting to connect to the eduroam network while on the College of Staten Island campus with your CUNY Login username in the form of "Firstname.LastnameNN@login.cuny.edu" and your CUNY Login password.
• If you are having trouble configuring your device for eduroam or connecting to eduroam while traveling to another institution, please contact your local computing Help Desk. Please note the IT personnel at the institution you are visiting will not be able to assist you with authentication issues that may be preventing you from accessing eduroam    

Instructions for Accessing eduroam at the College of Staten Island for Visitors

• Visitors from eduroam member institutions can access the eduroam wireless network throughout the College of Staten Island campus. The configuration process for your device will vary and specific instructions on connecting to eduroam would be provided by your home institution.
• If you are having problems connecting to eduroam on the College of Staten Island campus, please contact the IT staff at your home institution.
• Visitors from eduroam participating institutions must follow the policies and guidelines of their home institutions.

Once you have installed eduroam on your device, you can connect at College of Staten Island by:

1. Selecting the eduroam wireless network on your device’s wireless connection settings.
2. Signing in with your eduroam credentials.

Troubleshooting

Invalid user credentials

If you are a CUNY student, faculty or staff, try accessing managelogin.cuny.edu using another device to confirm CUNY Login credentials or reset password. Otherwise, contact the CSI Helpdesk.

If a CUNY guest, contact your home institution or organization for help.

No eduroam SSID in wireless network connections

Confirm whether eduroam is listed and accessible on another wireless device.

• If eduroam is not available, contact college help desk or networking team.
• If eduroam is available but not listed in your wireless connections, try switching wireless on and off and restarting your device, but it may be a device issue.

No internet access after connecting to eduroam

Contact college help desk or networking team.

Why must I use the CAT and not simply connect to eduroam?

CUNY wants its students, faculty and staff to perform a one-time, eduroam connection using the configuration assistant tool (CAT) to ensure their CUNY Login credentials remain secure when connecting to an eduroam Wi-Fi hotspot anywhere in the world. Using the CAT will also make it easier to troubleshoot Wi-Fi connection issues.

For more information on eduroam at CUNY, see: https://www.cuny.edu/about/administration/offices/cis/technology-services/eduroam/